Support
Need help with your order, installation, or product selection? Our support resources are here to help you find answers quickly.
FAQ
Shipping Policy
Order Processing
Orders are typically processed within 1–2 business days after payment confirmation.
Shipping Time
- • United States: 3–7 business days
- • International: 7–14 business days
Damaged Shipments
Contact support within 48 hours of delivery with photos of packaging and product if damaged.
Return Policy
Return Window
Unused and unopened items may be returned within 30 days of delivery.
Conditions
Must be unused, original packaging intact, and proof of purchase required.
Non-Returnable
Installed films, custom-cut orders, and clearance items are final sale.
Warranty
Coverage
Manufacturing defects including delamination, adhesive failure, and abnormal discoloration.
Exclusions
Improper installation, physical damage, or application on unsuitable surfaces.
Claims
Email support with order info, photos, and installation details.
Need help with your space or order?
Our team can assist with product selection, installation questions, or project inquiries.
support@therasun.com
Response Time
Typically within 24 hours